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Friendly, helpful staff for your stay in Venice Mestre.

Mestre Hotel FAQ

What are the standard check in and check out times?
Check-in time: 2pm

Check-out time: 12am

Can I have a late check out?
Please contact us directly should you have special time constraints.

How many people can stay in one room?
Only 2 rooms can accommodate four guests – the others all between 1 and 3 guests.

Are baby cots available for the rooms?
Baby cots are available on request. One child under 3 years is charged EUR 15 per person per night in a child's cot/crib. One child under 3 years stays free of charge when using existing beds.  

Do you have special facilities and services available for disabled travelers?

Do you have non-smoking rooms?
Smoking and no smoking rooms are available, please note your preference on the online booking form.

Does the internet rate include breakfast?
All rates are listed in euro, and some of them include our American buffet breakfast.

Do I have to pay extra taxes?
No, VAT and service charges are also included. City tax excluded.

Cancellation charges
All bookings made directly on the Hotel Sant'Elena website can be cancelled with no penalty fee if guests notify the hotel before 4pm of the day preceding the arrival date. Late cancellation fee is equal to the cost of the first night’s stay. These conditions do not apply to special offers. They also do not apply to bookings made through third parties (agencies and tour operators, etc). Please refer to the conditions specified in your contract.

Do special offers have a different cancellation policy?

Yes, reservations made using our special offers can not be modified or cancelled once they have been confirmed. Once booking is made we will charge the total amount on the credit card entered on the booking form. Please refer to the applicable individual cancellation policy should you book a special offer.

Does the hotel offer an Internet access?
Free Wi-fi connection is available in all our rooms and in the common areas. Two PC’s are available in the hall for guests.

How much does the internet connection cost?
The internet connection is completely free.

Do you have a pet policy?
Guests may bring small pets if they give advance notice. Pets are only allowed in the guest rooms. Please note that there is a 20 euro final cleaning cost for pets.